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Commercial transformation
For businesses where the commercial engine is fundamentally broken: declining ROI, misaligned teams, no attribution, wrong go-to-market. Diagnose fast, fix faster.
Foodhub · −18% to +22% ROI in 12 months
Fractional CMO · CCO · CGO — UK & EU
It is a leadership problem. Marketing spend without commercial ownership produces activity, not revenue. I embed in your business, own the commercial agenda, and I am measured on the numbers your board sees.
A fractional CMO, CCO or CGO provides senior commercial leadership on a part-time embedded basis. Unlike an agency that executes a brief or a consultant who delivers a report, a fractional executive owns the commercial outcome — pipeline, revenue and investor readiness — and sits in your leadership team. Typical engagement: two to three days a week, minimum three months.
30 minutes · No pitch · You leave with three things to act on
The Diagnostic
Stalled revenue traces to one of five causes. Founders usually guess, then fund the guess. The sequence below tells you which one you actually have — before you spend anything. Read it top to bottom and stop at the first row that describes your business.
| What you are seeing | The cause | What actually fixes it |
|---|---|---|
| Pipeline is thin. Not enough opportunities entering at all. | Broken marketing | ICP definition, channel mix and demand generation rebuilt against a pipeline target, not an activity target. Revenue & pipeline → |
| Opportunities arrive but stall or die in the middle of the funnel. | Broken sales | Qualification criteria, stage definitions, and a sales process that matches how the buyer actually decides. Commercial transformation → |
| Marketing says the leads are good. Sales says they are rubbish. | Misalignment | One shared ICP, one pipeline definition, joint accountability for conversion rather than separate scorecards. See how at Foodhub → |
| Deals close, then customers churn or never expand. | Weak product marketing | Positioning corrected upstream — who it is for, what it replaces, why now — before any campaign runs. Go-to-market → |
| Individual months work. Nothing is repeatable or forecastable. | Broken process | Attribution that functions, an operating rhythm, and metrics the board can verify without your interpretation. Investor readiness → |
What I do
I do not advise from the outside. I embed two to three days a week, own the commercial agenda, and deliver against outcomes agreed before the engagement begins.
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For businesses where the commercial engine is fundamentally broken: declining ROI, misaligned teams, no attribution, wrong go-to-market. Diagnose fast, fix faster.
Foodhub · −18% to +22% ROI in 12 months
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Building the commercial function from zero: strategy, team, stack, process and KPIs. For founders ready to delegate fully and get it right the first time.
Teams built and led across 30+ markets
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Demand generation wired directly to revenue. ABM, performance marketing, CRM and attribution — every channel connected to a pipeline target your board can see.
IBM · €220M net new pipeline · 20+ EU markets
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New products, new markets, post-pivot repositioning. Across SaaS, FinTech and marketplaces in the UK and EU. Built the playbook many times over.
eBay Italy · €18M incremental GMV
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Commercial metrics and marketing narrative made bulletproof before a Series B. The story, the numbers, and the confidence to close the round.
Multiple PE-backed businesses prepared for exit
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UK to EU, EU to US, single market to multi-market. P&L ownership to €55M across the UK, EU, North America and Australia. I know where the complexity hides.
Foodhub · 5 countries launched simultaneously
Track record
Every number below is auditable and every one has a name attached to it.
Marketing ROI was negative and nobody could explain why. The commercial function had grown without structure across five markets operating on different assumptions. I restructured the team, rebuilt the strategy around a single shared definition of a qualified customer, and connected every channel to a revenue target rather than an activity target.
The mandate was a scalable pipeline engine across twenty European markets simultaneously — adapting a global strategy to regional reality without fragmenting it. I built one operating model, held the local teams to shared metrics, and made pipeline the only number that counted.
A platform with one million monthly users and no clear path to monetisation. I segmented the base by behaviour rather than demographics, built vertical propositions around what people actually came to buy, and grew both sides of the marketplace at once.
Who this is for
I work with B2B SaaS, FinTech and dual-sided platform businesses between Series A and Series B, typically 20 to 200 people, who need senior commercial leadership rather than a pair of hands. I take a small number of clients at a time. Minimum three-month engagement.
How it works
Every checkpoint is defined before the engagement starts. You should never have to wait a quarter to find out whether it is working. The full engagement model →
Week 1–2
Pipeline, positioning, team, metrics and martech assessed. You receive a written diagnosis and a prioritised roadmap. Not a deck.
Month 1
Immediate fixes implemented. Messaging sharpened. Metrics baselined. You see movement inside thirty days.
Month 2–3
Strategy in market. Pipeline building. Weekly review against the outcomes we agreed at the start.
Ongoing
Scale what works, cut what does not. Engagements extend because the results are visible, not because the contract renews automatically.
What people say
Nick is an asset to any business, a strong commercially focused marketer who is driven to deliver success. He is a pleasure to work with and a popular member of the team.Simon FarmerChief Revenue Officer, Foodhub
Nick is a driven and commercially astute senior marketer who operates with a problem-solving attitude and an organised mindset, which are critically important to move projects along and deliver results.Andrea TartagliaVP Marketing, Disney
Nick demonstrated exceptional strategic marketing expertise, delivering 172% of our lead generation targets while developing sophisticated lead scoring frameworks and customer acquisition strategies.Tomaas StarrantinoChief Executive Officer, RoxPay
Common questions
Every commercial failure traces back to one of five causes. Here is how to tell which one you have.
Spend amplifies the system you already have. If the underlying commercial process is broken — no clear ICP, no attribution, misaligned handoffs, wrong channel mix — more budget produces more activity and the same revenue.
Diagnose before you fund. Look at pipeline volume, then conversion by stage, then win rate, then retention. Wherever the number collapses is where the money is leaking. At IBM, €220M of net new pipeline across twenty European markets came from rebuilding the engine, not from increasing the budget.
Neither. It is an alignment failure. Marketing is measured on volume, sales on revenue, and nobody has agreed what a qualified opportunity actually is.
The fix is one shared ICP, one pipeline definition, and joint accountability for conversion — not more leads and not better nurture. At Foodhub, restructuring the commercial function across five international markets moved marketing ROI from −18% to +22% in twelve months.
Usually positioning, not product. The market does not understand who it is for, what it replaces, or why now.
The test: can your sales team explain the value in one sentence without a deck? If they cannot, buyers cannot either. This is a commercial problem disguised as a marketing one, and it gets solved upstream — ICP, category and the story — before any campaign runs.
That is the most common bottleneck at this stage, and it is expensive in two ways: your time, and the decisions not being made while you are stretched.
The choice is a full-time CMO hire — six-month search, full package, high risk if wrong — or embedded senior leadership within weeks. Most founders at 20 to 200 people do not need a permanent executive yet. They need someone senior owning the outcome now.
This is a narrative and instrumentation problem, and it is fixable in a quarter.
Investors at Series B want pipeline predictability, CAC payback, net revenue retention, and evidence that revenue is not founder-dependent. Building those takes two things: an attribution model that works, and a commercial story that connects marketing activity to revenue outcomes the board can verify. Start twelve to eighteen months before you raise, not three.
Revenue failures trace to one of five causes: broken marketing, broken sales, misalignment between them, weak product marketing, or a broken commercial process. The sequence tells you which.
Diagnose in that order.
Because execution without direction produces motion, not results. A team of specialists running channels with no one owning the commercial outcome will always underperform.
The gap is usually seniority — nobody in the room has run this before at scale and nobody is accountable for revenue. Adding headcount to an unowned function multiplies the problem.
The titles describe scope, not seniority. A Chief Marketing Officer owns marketing: brand, demand and pipeline. A Chief Commercial Officer owns the full commercial function including sales, partnerships and often pricing. A Chief Growth Officer owns growth across the whole revenue system including product-led motions and retention.
The right scope depends on where your revenue is breaking. If the constraint sits between marketing and sales, a marketing-only mandate rarely fixes it.
About
I have run a 160-person organisation across twenty European markets. I have taken a business from −18% to +22% ROI in twelve months. I have generated €220M in pipeline and scaled a marketplace from one million to 2.2 million monthly active users.
None of that came from best practices. It came from understanding what actually drives revenue in a specific business, and executing without distraction. Whether you are building from scratch or untangling a mess, my job is to fix the connection between marketing and revenue — and then hand you a function that runs without me.
Next step
Book a free thirty-minute revenue audit. I will identify the single biggest commercial constraint in your business and give you three things to act on — whether we work together or not.
Book your free audit30 minutes · No pitch · Actionable regardless of outcome